Method 1:
Delete the Desktop.ini File
- Start Windows Explorer.
- On the Tools menu, click Folder Options, and then click the View tab.
- In the Advanced settings box, click to clear the Hide extensions for known file types checkbox and the Hide protected operating system files checkbox (if they are not already cleared), and then click OK.
- Delete any occurrences of the Desktop.ini file that contains the lines described earlier in the "Symptoms" section of this article. To do so:
- drive:\Documents and Settings\All Users\Start Menu\Programs\Startup
- drive:\Documents and Settings\All Users\Start Menu\Programs
- drive:\Documents and Settings\All Users\Start Menu
Verify that the file contains the following lines:
- [.ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
- If the file contains these lines, right-click the file, click Delete, and then click Yes when you are prompted to confirm the deletion.
- Restart your computer and verify that the issue is resolved.
Method 2:
Use the System Configuration Utility (Msconfig.exe) to Disable the Startup Item
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- Click the Startup tab.
- Click to clear the checkbox beside any desktop entries in the Startup Item column that are listed as Common Startup in the Location column, and are also located in any of the following locations (as indicated in the Command column):
- drive:\Documents and Settings\All Users\Start Menu\Programs\Startup
- drive:\Documents and Settings\All Users\Start Menu\Programs
- drive:\Documents and Settings\All Users\Start Menu
Restart your computer and verify that the issue is resolved.
